CORTHEX / AI AGENT
An AI agent.With your team in mind.
Answer everyday questions from your knowledge. Make every reply feel like your brand. Bring in your team when the conversation needs a person.
LESS EXPLAINING. MORE HELPING.
One conversation. The right kind of help.
Explore three ways your assistant and team can work together.
- Relevant policy retrieved
- Answer grounded in the source
- Source available to the customer
Interactive preview · fictional conversations, no live customer data
FROM REAL CONVERSATIONS
One store. More room for the team.
A recorded 30-day example from martijnkozijn.nl. Website and webshop conversations, with dashboard tests excluded.
- estimated hours of manual handling avoided
- 51 h
- conversations without a recorded handoff
- 90.8%
- verified customer–AI exchanges
- 1,227
Time estimate: 2.5 minutes of manual handling per verified exchange.
How these figures are calculated
1,227 × 2.5 min ≈ 51 h 7 min. Verified exchanges × assumed minutes per exchange = estimated handling time avoided.
482 / 531 ≈ 90.8%. 49 conversations with a recorded staff request or contact handoff were excluded from the time estimate.
531 conversations with at least one verified customer–AI exchange form the denominator for this percentage.
A snapshot of one assistant, not a platform average or guarantee. No recorded handoff does not establish resolution or satisfaction. Results depend on knowledge, traffic and configuration.
START WITH WHAT YOU KNOW
Good answers have something to stand on.
Turn your documents, website and product information into useful answers. Corthex retrieves relevant knowledge before composing a reply.
- 01
Connect the right sources
Add documents, URLs and approved information about your business.
- 02
Find the relevant passage
Retrieve the context that matches the customer’s question.
- 03
Keep the source in view
Show citations when available, and set fallback behavior for missing information.
“Unused items may be returned within 30 days of delivery.”Example approved source
When will my order arrive?
Happy to help! Standard delivery usually takes 3–5 business days in this example store.
Appearance & tone preview · changes stay in this demo
FEELS LIKE YOUR BUSINESS
Your voice. Your look. Your way of helping.
Set the name, colours and welcome message. Shape the tone, instructions and boundaries behind the answers. Try a few changes in this preview.
MORE THAN A REPLY
Give repetitive requests a clear next step.
Use guided workflows for tasks that need structure. Decide which details to collect, which actions are allowed and when the assistant should stop.
- 01
Understand the request
Choose the relevant workflow and collect the required details.
- 02
Follow your rules
Verify the request before using an enabled action or connector.
- 03
Confirm or hand over
Show the outcome, or bring in your team when the flow needs help.
Actions depend on the connected integration, configuration and plan. A chatbot reply alone does not authorize a transaction.
See workflow setupA TEAMMATE, ALWAYS IN REACH
Some conversations need a human. Keep them close.
When a customer asks for a person, or a question needs your judgment, continue from the same conversation in Message Center.
- Keep the conversation history and available customer context
- Let a teammate take over and pause the assistant
- Capture contact details when a live teammate isn’t available
Interactive preview · fictional conversations, no live customer data
MEET CUSTOMERS WHERE THEY ARE
Start on your website. Connect the rest.
Add the widget to your site or connect a supported store and messaging channel. Availability, setup and permissions vary by integration.
FROM IDEA TO FIRST ANSWER
Build it around your business.
- 01
Bring your knowledge
Create an assistant and connect the sources you trust.
- 02
Make it yours
Set your brand, instructions, workflows and handoff rules. Test before publishing.
- 03
Publish and improve
Install on your site. Review conversations, fill knowledge gaps and track usage.
A few things to know about AI chatbots.
What is an AI agent for customer support?
An AI support agent understands customer questions, finds relevant business knowledge and composes a response. With configured tools and workflows, it can also guide an approved task. Corthex combines these capabilities with a branded chat widget and human handoff.
How is an AI agent different from a rule-based chatbot?
A rule-based chatbot follows predefined paths. An AI agent can interpret natural language and retrieve relevant information. Corthex supports guided workflows alongside AI answers, so your team can add structure where a request needs verification or specific steps.
Can I use my own knowledge and brand?
Yes. Connect supported documents, URLs and business information, then configure the assistant’s name, avatar, colours, greeting and instructions. Your team controls the sources and should review and update them as your business changes.
What happens when the chatbot cannot help?
Configure fallback behavior and human handoff. A teammate can take over in Message Center with the conversation history available. When nobody is available, contact capture can provide a path for follow-up. Handoff availability depends on your plan and setup.
Do I need to code to install Corthex?
You can set up the assistant in the dashboard. Installation depends on your platform: use the website embed, a supported commerce integration or the developer API. Adding an embed may require access to your site’s theme or tag manager.
How much does an AI chatbot cost?
Corthex offers a free plan and paid plans with AI credits and different capacities. Usage depends on the selected model and the length of messages, answers and context. Compare the current plans and use the pricing estimator before choosing.
CORTHEX AI
Your next helpful teammate starts here.
Bring your knowledge. Give it your voice. Keep your team in control.
Create your AI agent