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All integrationsTeam channels / WhatsApp Business

WhatsApp Business.

Bring business messages into the staff inbox.

WhatsApp Business Platform is Meta's API for business messaging. Corthex links an approved number to an assistant and the Staff Console.

Connect with CorthexView the steps
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01 / The idea

Why WhatsApp Business?

Handle customer messages and handoff in one shared workspace.

How the connection works

Meta business onboarding in Corthex Messaging channels; administrator access required.

02 / Get started

Connect step by step.

  1. 01

    Prepare a Meta Business account and WhatsApp Business number.

  2. 02

    As an organization admin, open Corthex Settings → Messaging channels.

  3. 03

    Choose WhatsApp Business and complete the Meta embedded signup.

  4. 04

    Assign the channel to an assistant and confirm its webhook and delivery status.

  5. 05

    Send a test message from a separate phone and inspect the Staff Console.

Open the right connection page
03 / Connect securely

What access is needed?

  • Business account and phone-number access granted through Meta's onboarding.
  • Messaging access is subject to Meta's conversation and template rules.
04 / Check

Test before you go live.

Check the channel health and last webhook in Messaging channels, then confirm the test message appears in Staff Console.

05 / Go deeper

Documentation and useful links.

Messaging channelsHandoff guideWhatsApp Business Platform
Ready to begin?

Connect WhatsApp Business to Corthex.

Choose your assistant and finish the connection in your workspace.

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