Question 1

What is the AI Document Workspace?

Accepted Answer

The AI Document Workspace is a collaborative document editor where you can deploy multiple specialized AI agents to help write, review, and refine professional documents. Every AI suggestion is grounded in your knowledge sources and presented as inline edits you can accept or reject, like Google Docs suggestions but powered by your proprietary data. Features include sidebar agent chat, document-wide review, ghost text auto-suggestions, real-time presence indicators, and export to PDF, Word, and Markdown. Available now on all plans.

Question 2

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.

Question 3

What happens if I exceed my AI usage credit limit?

Accepted Answer

AI usage credits are calculated from the selected model and actual input and output usage. Faster, lower-cost models use fewer credits; premium models and larger requests use more. When you reach your plan's limit, your bots pause until the next billing cycle or you upgrade.

Question 4

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 14 days of your purchase for a full refund.

Question 5

What's included in the free plan?

Accepted Answer

The free plan includes 1 chatbot, 50 AI usage credits per month, 500KB knowledge base storage, and access to the basic AI model. Lower-cost models let those credits cover more chats. Perfect for testing Corthex before committing.

Question 6

Can I use my own LLM API keys?

Accepted Answer

Yes, Enterprise plans can bring their own API keys for OpenAI, Anthropic, or other supported providers. This gives you full control over model costs and usage.

Question 7

How does the knowledge base limit work?

Accepted Answer

The knowledge base limit refers to the total size of every uploaded source: PDFs, DOCX, CSV/TSV, Excel, XML, JSON, text, Markdown, and URLs. Content is extracted and chunked for vector search, with table headers and rows preserved. Pro and Business plans offer unlimited storage.

Question 8

Do you offer custom Enterprise pricing?

Accepted Answer

Yes, if you need more than 100,000 AI usage credits per month, unlimited bots, SSO, or custom data residency, contact our sales team for a custom Enterprise plan.

Question 9

Is there a setup fee?

Accepted Answer

No, there are no setup fees or hidden costs. You only pay for your selected plan, and you can cancel anytime without penalties.

Question 10

What is the Staff Console?

Accepted Answer

The Staff Console allows human agents to monitor active conversations and take over from the AI when needed. Staff can view full conversation context, use suggested replies and quick templates, and seamlessly transition between bot and human responses. All actions are logged in the audit trail for compliance. Available on Pro plans and above.

Question 11

How do commerce connections work?

Accepted Answer

Commerce connections allow your AI assistant to integrate with your e-commerce platform (WooCommerce, Shopify, PrestaShop, Magento). Using secure OAuth, your bot can search products, answer inventory questions, manage shopping carts, and track orders directly in chat. Free plans include 1 connection, Pro includes 3, and Business/Enterprise have unlimited connections.

Question 12

How does Corthex ensure platform security and reliability?

Accepted Answer

Corthex is built with enterprise-grade hardening: atomic message counting prevents billing discrepancies, HTML sanitization protects against XSS attacks on all AI responses, per-organization rate limiting prevents abuse, error boundaries ensure graceful degradation, and billing cycle recovery guarantees zero data loss. We support 7 European languages (EN, DE, NL, FR, ES, IT, PT) with localized error messages and maintain 99.9% uptime with comprehensive monitoring.

Features	Free	ProPopular	Business	Enterprise
AI usage credits / month	50	5,000	20,000	100,000
Chatbots	1	3	10	Unlimited
Knowledge sources	1	10	Unlimited	Unlimited
Team seats	1	3	5	Unlimited
Embeddable chat widget
Staff handoff	—
API access	—
Commerce connectors	—
Analytics	—		Advanced	Advanced
Support	Community	Standard	Priority	Dedicated

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