Listen
Capture the page and question
Corthex reads the visitor's current context, conversation history, and selected assistant rules before it answers.
RAG
source-grounded replies
Live
staff handoff
API
widget and webhooks
Free
during development
Answer path
Every conversation moves through the same controlled path.
The assistant listens to context, grounds the response in source material, then chooses the right outcome: answer, escalate, or capture the details needed for follow-up.
Ground
Find the best source material
Hybrid retrieval ranks documents, URLs, product details, policies, and approved knowledge by relevance.
Resolve
Answer, hand off, or collect details
The assistant responds with controlled context or routes the moment to staff when a person should step in.
Product depth
Three surfaces do the heavy lifting.
Knowledge to answer
A support assistant that knows where the answer came from.
Upload docs, connect URLs, use page context, and keep responses tied to approved sources instead of loose model memory.
Hybrid retrieval
Source citations
Live site lookup
Knowledge refresh
Corthex surface
The visual layer stays simple; the operational context stays connected underneath.
Staff handoff
Automation stays useful because people can still take over.
Corthex keeps the conversation, contact details, page context, and handoff status together so staff are not entering blind.
Live takeover
Callback capture
Quick replies
Conversation history
Corthex surface
The visual layer stays simple; the operational context stays connected underneath.
Developer surface
Use the widget, API, webhooks, and connectors together.
Start with the embeddable chat widget, then extend into commerce, internal systems, and custom support flows when your team needs it.
Chat API
Webhook events
Commerce connectors
API keys
Corthex surface
The visual layer stays simple; the operational context stays connected underneath.
Capability index
A focused feature set for real support workflows.
Use only the surface you need now, then expand into staff operations, commerce context, APIs, and analytics as the assistant becomes part of your daily workflow.
Knowledge
Source-grounded responses
Connect documents, URLs, policies, and product content so answers stay tied to the material your team approves.
- Document ingestion
- URL sources
- Source labels
Chat
Website assistant
A branded widget for customer questions, onboarding, product pages, and support journeys.
- Embeddable widget
- Suggested questions
- Conversation memory
Staff
Human takeover
Route complex or sensitive moments to staff with conversation context and contact details intact.
- Live handoff
- Callback capture
- Quick replies
Commerce
Storefront context
Support product, policy, and order-adjacent questions with page-aware context and commerce connectors.
- WooCommerce
- PrestaShop
- Product context
Context
Page-aware answers
Use the active URL, page title, headings, product hints, and optional live lookup to reduce stale replies.
- Page context
- Live lookup
- Localized starters
Operations
Analytics and feedback loops
See what customers ask, which sources are missing, and where staff handoff improves the experience.
- Top topics
- Source gaps
- Conversation metrics
Brand
White-label control
Customize assistant names, widget styling, colors, welcome copy, and multi-brand deployments.
- Bot branding
- Widget styling
- Live preview
Developers
API and webhooks
Extend Corthex into custom apps, internal workflows, and external automation through documented interfaces.
- Chat API
- API keys
- Webhook events