Question 1

What is the AI Document Workspace?

Accepted Answer

The AI Document Workspace is a collaborative document editor where you can deploy multiple specialized AI agents to help write, review, and refine professional documents. Every AI suggestion is grounded in your knowledge sources and presented as inline edits you can accept or reject.

Question 2

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.

Question 3

What happens if I exceed my message limit?

Accepted Answer

When you reach your plan's message limit, your bots will temporarily stop responding. You can upgrade your plan or purchase additional message credits to continue service immediately.

Question 4

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 14 days of your purchase for a full refund.

Question 5

What's included in the free plan?

Accepted Answer

The free plan includes 1 chatbot, 50 messages per month, 500KB knowledge base storage, and access to the basic AI model. Perfect for testing Corthex before committing.

Question 6

Can I use my own LLM API keys?

Accepted Answer

Yes, Enterprise plans can bring their own API keys for OpenAI, Anthropic, or other supported providers. This gives you full control over model costs and usage.

Question 7

How does the knowledge base limit work?

Accepted Answer

The knowledge base limit refers to the total size of all documents (PDFs, DOCX, URLs) you upload. Text is extracted and chunked for vector search. Pro and Business plans offer unlimited storage.

Question 8

Do you offer custom Enterprise pricing?

Accepted Answer

Yes, if you need more than 100,000 messages per month, unlimited bots, SSO, or custom data residency, contact our sales team for a custom Enterprise plan.

Question 9

Is there a setup fee?

Accepted Answer

No, there are no setup fees or hidden costs. You only pay for your selected plan, and you can cancel anytime without penalties.

Question 10

What is the Staff Console?

Accepted Answer

The Staff Console allows human agents to monitor active conversations and take over from the AI when needed. Staff can view full conversation context, use suggested replies and quick templates, and seamlessly transition between bot and human responses.

Question 11

How do commerce connections work?

Accepted Answer

Commerce connections allow your AI assistant to integrate with your e-commerce platform (WooCommerce, Shopify, PrestaShop, Magento). Using secure OAuth, your bot can search products, answer inventory questions, manage shopping carts, and track orders directly in chat.

Simple pricing for AI support that scales.

Free

Pro

Business

Enterprise

Grounded answers

Human control

Scale cleanly

Frequently asked questions

Start small. Scale when the conversations prove it.