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Instagram Direct.

Turn Instagram DMs into support conversations.

Instagram Direct is Meta's messaging surface for professional accounts. Corthex connects it through Instagram Business Login to the Staff Console.

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01 / The idea

Why Instagram Direct?

Reply to incoming DMs with the same assistant and human handoff workflow.

How the connection works

Instagram Business Login in Corthex Messaging channels; administrator access required.

02 / Get started

Connect step by step.

  1. 01

    Use an eligible professional Instagram account.

  2. 02

    As a Corthex organization admin, open Settings → Messaging channels.

  3. 03

    Choose Instagram Direct and authorize the account through Meta.

  4. 04

    Assign an assistant and confirm channel delivery settings.

  5. 05

    Send a DM from another account and verify it appears in Staff Console.

Open the right connection page
03 / Connect securely

What access is needed?

  • instagram_business_basic identifies the account.
  • instagram_business_manage_messages handles incoming and outgoing DMs.
  • Meta messaging windows and platform review requirements apply.
04 / Check

Test before you go live.

Check connection health in Messaging channels and confirm a fresh DM arrives in Staff Console.

05 / Go deeper

Documentation and useful links.

Messaging channelsHandoff guideInstagram messaging API
Ready to begin?

Connect Instagram Direct to Corthex.

Choose your assistant and finish the connection in your workspace.

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