Knowledge base chatbot
Your knowledge.Better answers.
Build a knowledge base chatbot with document ingestion, URL sources, vector retrieval, source citations, page context, live lookup, and staff escalation.
The essentials
A clearer answer starts here.
Corthex turns PDFs, DOCX files, URLs, pasted content, and site context into a retrieval layer for AI assistants, so answers stay tied to the material your team actually trusts.
- Make support docs searchable through natural language.
- Reduce outdated answers by refreshing URL sources.
- Inspect exact stored chunks when coverage needs review.
- Use citations to keep customers and staff aligned on evidence.
- Input types
- PDF, DOCX, URL, sitemap-derived pages, and pasted text
- Retrieval
- Vector search with source chunks and metadata
- Answer quality
- Citations, fallback behavior, and human handoff
- Best users
- Support, success, commerce, and internal operations teams
How it works
From knowledge to conversation.
Connect the knowledge that should ground the answer
Corthex indexes files, URLs, product context, and operational policies so the assistant has a controlled evidence layer before it ever speaks to a visitor.
- Upload documents, paste text, or import URLs.
- Chunk and embed content for vector retrieval.
- Keep source names available for answer citations.
Answer with retrieval, page context, and tool policy
The assistant combines the user's message with relevant knowledge, current page context, and enabled tools such as commerce lookup or live site lookup.
- Prefer exact source matches before general model knowledge.
- Route unclear or risky questions to fallback behavior.
- Show source-backed answers when evidence is available.
Escalate, measure, and improve the coverage loop
Human teams can take over live conversations, review unresolved questions, and turn gaps into new knowledge sources or better prompts.
- Use staff handoff for high-intent or complex conversations.
- Track questions, leads, contact history, and usage.
- Improve source coverage from real support demand.
Buyer intent
One place for your knowledge
Teams usually reach this page when a generic chatbot is no longer enough. They need an assistant that can answer from controlled knowledge, cite what it used, and hand off to people when confidence, compliance, or revenue risk demands it.
- Replace ungrounded answers with retrieval-backed responses.
- Make product, policy, and support content usable inside chat.
- Keep operators in control of escalation and improvement loops.
Corthex approach
Keep your sources in view
Corthex keeps source ingestion visible through status, metadata, chunk inspection, and URL sync so teams can improve the underlying answer base instead of tuning prompts blindly.
- Knowledge ingestion keeps the answer surface tied to current sources.
- Page context and live lookup reduce stale responses on public sites.
- Staff console and analytics close the gap between automation and support quality.
Corthex structure
From question to answer
Each Corthex page uses a direct answer, fact table, workflow, comparison framing, related questions, and structured data. That gives buyers, operators, and AI assistants clear passages to understand and reuse.
- Short answer block near the top of the page.
- Specific feature facts instead of vague slogans.
- Internal links that make the Corthex platform map easy to follow.
Good to know
A few good questions.
What makes Corthex useful for knowledge base chatbots?
Corthex combines retrieval-augmented generation, source citations, embeddable chat, staff handoff, analytics, and APIs so teams can deploy assistants without losing control of answer quality.
Can Corthex answer from existing knowledge sources?
Yes. Corthex can ingest documents, URLs, and pasted text, then retrieve relevant chunks when a visitor asks a question. Storefront and widget flows can also include page context.
Can a human take over when the AI should not answer?
Yes. Corthex includes staff handoff workflows so support teams can pause the bot, continue the conversation, and preserve the full context for follow-up.
Does Corthex support developer integrations?
Yes. Corthex exposes API keys, REST endpoints, streaming chat, embeddable widgets, webhook-related workflows, and connector surfaces for production integrations.
Make it yours.
Connect your knowledge and start your first conversation.