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Widget & appearance

Make the messenger look and sound like your business.

11 step-by-step guides

Change the name visitors see

Set a customer-facing Display Name independently of the internal agent name used by your team.

Change your bot’s icon or avatar

Upload a recognisable brand icon and verify it in the visitor-facing messenger.

Choose the public widget language

Choose one of seven languages for standard menus, history, forms and status messages without changing your dashboard language.

Translate and customise customer-facing messages

Edit the fixed labels and notices visitors see during handoff, forms, availability and staff support.

Change widget colours and contrast

Adjust the messenger palette while keeping messages, input fields and buttons readable.

Customise the launcher button

Choose the launcher’s appearance and placement while keeping its purpose obvious.

Adjust the widget layout and size

Choose a comfortable messenger size and check how it adapts to smaller screens.

Choose Home, Messages, Help and News tabs

Control the customer’s starting view and the navigation available inside the messenger.

Choose 12-hour or 24-hour timestamps

Make the messenger timestamps familiar to your audience.

Set a consistent public tone

Choose the public tone and align it with your instructions and customer-facing labels.

Understand stacked reply previews and unread badges

See how visitors are notified when staff or the bot replies while the standard messenger is closed.