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Widget & appearance

Choose the public widget language

Choose one of seven languages for standard menus, history, forms and status messages without changing your dashboard language.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAI agents → agent → Appearance → Language

Before you begin

Select the correct AI agent and open Appearance. Keep the public website available in another tab so you can check the customer experience after saving.

Example workspace · Demo data. 1 — Public widget language. Review custom text separately. Select the image to enlarge it.
Language and time format controls in Branding

Example workspace · Demo data. 1 — Public widget language. Review custom text separately. Select the image to enlarge it.

Step by step

  1. 1

    Choose the customer language

    In Branding, set Language to the intended visitor locale. Match it to the audience for this agent.

  2. 2

    Review defaults

    Standard labels and exact saved copies of built-in text follow the selected language. Fill defaults can populate the message fields; inspect them before saving.

  3. 3

    Review custom overrides

    A manually filled text field can keep its existing wording. Update those labels deliberately instead of assuming the language selector translates every override.

  4. 4

    Save and test

    Open a new public conversation and check the input placeholder, staff CTA, form validation, offline text and status notices.

Good to know

Dashboard language is a personal/workspace interface preference. It does not automatically translate the public widget or generated business answers.

Check the result

Save the change and reload a page that loads this agent. Check desktop and mobile, including text contrast and the collapsed launcher.

Questions & troubleshooting

Some labels remain in the old language

Look for custom text overrides and update or clear them. Check for a data-locale override in the installed script.

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