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Widget & appearance

Change the name visitors see

Set a customer-facing Display Name independently of the internal agent name used by your team.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAI agents → agent → Appearance → Branding

Before you begin

Select the correct AI agent and open Appearance. Keep the public website available in another tab so you can check the customer experience after saving.

Example workspace · Demo data. 1 — The public name shown to visitors. Select the image to enlarge it.
Branding controls including the public Display Name

Example workspace · Demo data. 1 — The public name shown to visitors. Select the image to enlarge it.

Step by step

  1. 1

    Find Display Name

    Open the Branding area of Appearance and locate Display Name. This is the public messenger identity.

  2. 2

    Choose a clear name

    Use your business or support identity. Keep it short enough for the chat header and reply-preview metadata.

  3. 3

    Save branding

    Use Save branding and wait for confirmation before leaving the page.

  4. 4

    Check both states

    Reload the website and inspect the open chat header and a new closed-widget reply preview.

Good to know

Leaving the public name empty falls back to the internal agent name. A public rename keeps the same bot ID and does not create a new conversation.

Check the result

Save the change and reload a page that loads this agent. Check desktop and mobile, including text contrast and the collapsed launcher.

Questions & troubleshooting

The list name changed but the visitor name did not

You edited the internal Name. Update this Display Name as well if both should change.

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