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Widget & appearance

Set a consistent public tone

Choose the public tone and align it with your instructions and customer-facing labels.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAppearance → Branding → Tone

Before you begin

Select the correct AI agent and open Appearance. Keep the public website available in another tab so you can check the customer experience after saving.

Example workspace · Demo data. 1 — The public name shown to visitors. Select the image to enlarge it.
Branding controls including the public Display Name

Example workspace · Demo data. 1 — The public name shown to visitors. Select the image to enlarge it.

Step by step

  1. 1

    Choose the intended tone

    Select the tone offered in Branding that best fits your audience and save.

  2. 2

    Align the instructions

    Check the general prompt for conflicting directions, such as a very formal style combined with casual support copy.

  3. 3

    Test several situations

    Review a routine answer, a misunderstanding, missing knowledge and staff handoff. Friendly wording should not hide an important limitation.

Good to know

Tone changes style. It does not authorise policy exceptions, add knowledge or guarantee an exact generated sentence.

Check the result

Save the change and reload a page that loads this agent. Check desktop and mobile, including text contrast and the collapsed launcher.

Questions & troubleshooting

The wording is still inconsistent

Remove contradictory prompt/workflow style rules and check the source material for copied marketing language.

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