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Widget & appearance

Choose Home, Messages, Help and News tabs

Control the customer’s starting view and the navigation available inside the messenger.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAppearance → Widget styles → Hub

Before you begin

Select the correct AI agent and open Appearance. Keep the public website available in another tab so you can check the customer experience after saving.

Example workspace · Demo data. 1 — Configure the available views and their starting behavior. Select the image to enlarge it.
Hub navigation options for the messenger

Example workspace · Demo data. 1 — Configure the available views and their starting behavior. Select the image to enlarge it.

Step by step

  1. 1

    Review the enabled tabs

    Choose which supported hub areas visitors should see. Keep only sections with useful, current content.

  2. 2

    Choose a starting view

    Set the default view for the intended journey, such as Home for orientation or Chat for direct support.

  3. 3

    Check content availability

    A Help or News tab is useful only when the corresponding content is configured. Ensure names and links match what customers can actually open.

  4. 4

    Test returning visitors

    Open an existing conversation from Messages, start a new conversation and check the back/navigation path between the hub and Chat.

Good to know

A closed-widget reply preview opens the conversation directly. Merely opening Home does not mark a current chat reply read.

Check the result

Save the change and reload a page that loads this agent. Check desktop and mobile, including text contrast and the collapsed launcher.

Questions & troubleshooting

A tab is not shown

Check its visibility control and whether the configured content is enabled. Also inspect script-level default-view overrides.

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