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Widget & appearance

Choose 12-hour or 24-hour timestamps

Make the messenger timestamps familiar to your audience.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAppearance → Branding → Time format

Before you begin

Select the correct AI agent and open Appearance. Keep the public website available in another tab so you can check the customer experience after saving.

Example workspace · Demo data. 1 — Public widget language. Review custom text separately. Select the image to enlarge it.
Language and time format controls in Branding

Example workspace · Demo data. 1 — Public widget language. Review custom text separately. Select the image to enlarge it.

Step by step

  1. 1

    Open Time format

    Find the timestamp preference in Branding.

  2. 2

    Select the desired format

    Choose 12-hour or 24-hour display and save branding.

  3. 3

    Verify in a conversation

    Inspect message timestamps in the installed messenger, including a staff reply. Relative preview labels such as Just now remain relative.

Good to know

A display format does not change when a message was sent or alter stored conversation history.

Check the result

Save the change and reload a page that loads this agent. Check desktop and mobile, including text contrast and the collapsed launcher.

Questions & troubleshooting

Times look different in another tool

Compare timezone and display format separately; a 12/24-hour preference is not a timezone conversion.

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