Skip to content
Notifications & availability

Understand the Inbox tab’s unread staff-request count

See why the browser tab calls for attention and when its count clears.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAny Inbox subpage → browser tab

Before you begin

Open the staff profile menu and choose Notifications. Browser permission, Corthex preferences, your availability and your computer’s sound settings are separate controls.

Example workspace · Demo data. Read the conversation, review staff control and choose the next action. Select the image to enlarge it.
Inbox conversation with staff controls, reply composer and contact context

Example workspace · Demo data. Read the conversation, review staff control and choose the next action. Select the image to enlarge it.

Step by step

  1. 1

    Keep Inbox open

    The Inbox tab title is Inbox when there are no unread staff requests. A count such as (2) Inbox means two conversations have an unread explicit staff request or contact-form submission.

  2. 2

    Interpret the scope

    The count is workspace-wide, independently of your current filters. Normal messages, assigned chats and external direct messages do not add to it merely because they are unanswered.

  3. 3

    Open the request

    Opening and acknowledging the request clears its unread tab indicator. An ordinary follow-up message does not restart this counter; a new explicit staff request does. You should still reply or finish the session as appropriate.

  4. 4

    Check other pending work

    If the count remains, clear filters and inspect other support conversations. In a background tab, the title can alternate to draw attention.

Good to know

A title count is an attention aid, not a guarantee that the browser will show a taskbar badge. Browser rendering and platform behavior differ.

Check the result

Use the test controls on the actual computer and speaker you work with. Test a relevant new staff request with Corthex in another tab.

Questions & troubleshooting

I opened the request but the count stays

Keep the conversation selected in a visible, focused Inbox tab so its acknowledgment can be saved. Check for another unread staff request elsewhere in the workspace; an unseen request still counts even if hidden by your current filters.

Was this article helpful?

Rate this guide on this device. Ratings are not sent to Corthex.