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Notifications & availability

Set your availability and working schedule

Make staff presence reflect when you can actually respond.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itStaff profile → availability / schedule

Before you begin

Open the staff profile menu and choose Notifications. Browser permission, Corthex preferences, your availability and your computer’s sound settings are separate controls.

Example workspace · Demo data. Enable browser alerts, choose an output and physically listen to the test. Select the image to enlarge it.
Notification setup dialog with speaker selection and test controls

Example workspace · Demo data. Enable browser alerts, choose an output and physically listen to the test. Select the image to enlarge it.

Step by step

  1. 1

    Choose a presence state

    Use the profile availability controls to show whether you are available for support. Review the difference between online, invisible and offline in the offered labels.

  2. 2

    Configure the schedule

    Set working days, times and timezone where offered. Review overnight or split-shift behavior rather than assuming your computer timezone is used.

  3. 3

    Check team coverage

    Compare your schedule with teammates. Assignment alone does not guarantee that someone is currently available.

  4. 4

    Test an out-of-hours request

    Open a visitor session outside the configured coverage and verify the fallback message, form or workflow matches your process.

Good to know

A schedule is a support-availability rule. It is not a promise that a specific colleague will answer within a particular time.

Check the result

Use the test controls on the actual computer and speaker you work with. Test a relevant new staff request with Corthex in another tab.

Questions & troubleshooting

Customers expect an immediate reply when no one is present

Check team availability, handoff copy and workflow conditions together. Remove response-time promises your team cannot meet.

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