Corthex / Product
AI customer support that answers from your actual knowledge.
Corthex helps support teams deploy branded AI assistants that answer from approved knowledge sources, cite the context behind responses, and hand conversations to staff when automation should stop.
01
Source
02
Answer
03
Handoff
04
Improve
Page focus
Ai Customer Support
AI customer support platform
Direct answer
AI customer support platform
Grounded AI support with source control, widget deployment, and staff fallback.
Corthex helps support teams deploy branded AI assistants that answer from approved knowledge sources, cite the context behind responses, and hand conversations to staff when automation should stop.
Written for support leaders, founders, and operators replacing repetitive queues with controlled automation. Search intent: Evaluate an AI customer support platform that balances automation with human control.
Deflect repetitive questions without hiding difficult cases from staff.
Show where answers came from instead of shipping black-box replies.
Turn unresolved support demand into better knowledge coverage.
Connect website, commerce, and API channels to one assistant platform.
Citable facts
Concrete signals without the noise.
Short facts make the page easier to scan for buyers, operators, and search systems.
Core promise
Answer support questions from approved knowledge
Human fallback
Staff console with takeover and contact capture
Grounding
RAG, page context, live lookup, and citations
Channels
Website widget, REST API, commerce connectors, and Slack workflows
Workflow
From source coverage to controlled customer answers.
The Corthex operating loop stays consistent, while the emphasis changes by page intent and audience.
Step 1
01Connect the knowledge that should ground the answer
Corthex indexes files, URLs, product context, and operational policies so the assistant has a controlled evidence layer before it ever speaks to a visitor.
- Upload documents, paste text, or import URLs.
- Chunk and embed content for vector retrieval.
- Keep source names available for answer citations.
Step 2
02Answer with retrieval, page context, and tool policy
The assistant combines the user's message with relevant knowledge, current page context, and enabled tools such as commerce lookup or live site lookup.
- Prefer exact source matches before general model knowledge.
- Route unclear or risky questions to fallback behavior.
- Show source-backed answers when evidence is available.
Step 3
03Escalate, measure, and improve the coverage loop
Human teams can take over live conversations, review unresolved questions, and turn gaps into new knowledge sources or better prompts.
- Use staff handoff for high-intent or complex conversations.
- Track questions, leads, contact history, and usage.
- Improve source coverage from real support demand.
Buyer intent
Why teams search for AI customer support
Teams usually reach this page when a generic chatbot is no longer enough. They need an assistant that can answer from controlled knowledge, cite what it used, and hand off to people when confidence, compliance, or revenue risk demands it.
- Replace ungrounded answers with retrieval-backed responses.
- Make product, policy, and support content usable inside chat.
- Keep operators in control of escalation and improvement loops.
Corthex approach
Automation is useful only when the answer path is auditable.
Corthex treats the support assistant as an operational system: knowledge is versioned through sources, conversations keep history, staff can resume the thread, and analytics reveal the topics that still need human work.
- Knowledge ingestion keeps the answer surface tied to current sources.
- Page context and live lookup reduce stale responses on public sites.
- Staff console and analytics close the gap between automation and support quality.
Corthex structure
Built for clear customer answers
Each Corthex page uses a direct answer, fact table, workflow, comparison framing, related questions, and structured data. That gives buyers, operators, and AI assistants clear passages to understand and reuse.
- Short answer block near the top of the page.
- Specific feature facts instead of vague slogans.
- Internal links that make the Corthex platform map easy to follow.
FAQ
Questions this page should answer clearly.
What makes Corthex useful for AI customer support?
Corthex combines retrieval-augmented generation, source citations, embeddable chat, staff handoff, analytics, and APIs so teams can deploy assistants without losing control of answer quality.
Can Corthex answer from existing knowledge sources?
Yes. Corthex can ingest documents, URLs, and pasted text, then retrieve relevant chunks when a visitor asks a question. Storefront and widget flows can also include page context.
Can a human take over when the AI should not answer?
Yes. Corthex includes staff handoff workflows so support teams can pause the bot, continue the conversation, and preserve the full context for follow-up.
Does Corthex support developer integrations?
Yes. Corthex exposes API keys, REST endpoints, streaming chat, embeddable widgets, webhook-related workflows, and connector surfaces for production integrations.