Corthex / Product
A knowledge base chatbot that knows when to cite and when to escalate.
Corthex turns PDFs, DOCX files, URLs, pasted content, and site context into a retrieval layer for AI assistants, so answers stay tied to the material your team actually trusts.
01
Source
02
Answer
03
Handoff
04
Improve
Page focus
Knowledge Base Chatbot
knowledge base chatbot
Direct answer
knowledge base chatbot
Grounded AI support with source control, widget deployment, and staff fallback.
Corthex turns PDFs, DOCX files, URLs, pasted content, and site context into a retrieval layer for AI assistants, so answers stay tied to the material your team actually trusts.
Written for teams with help centers, policy libraries, onboarding docs, product content, or internal procedures. Search intent: Find a chatbot that can answer from a private or public knowledge base.
Make support docs searchable through natural language.
Reduce outdated answers by refreshing URL sources.
Inspect exact stored chunks when coverage needs review.
Use citations to keep customers and staff aligned on evidence.
Citable facts
Concrete signals without the noise.
Short facts make the page easier to scan for buyers, operators, and search systems.
Input types
PDF, DOCX, URL, sitemap-derived pages, and pasted text
Retrieval
Vector search with source chunks and metadata
Answer quality
Citations, fallback behavior, and human handoff
Best users
Support, success, commerce, and internal operations teams
Workflow
From source coverage to controlled customer answers.
The Corthex operating loop stays consistent, while the emphasis changes by page intent and audience.
Step 1
01Connect the knowledge that should ground the answer
Corthex indexes files, URLs, product context, and operational policies so the assistant has a controlled evidence layer before it ever speaks to a visitor.
- Upload documents, paste text, or import URLs.
- Chunk and embed content for vector retrieval.
- Keep source names available for answer citations.
Step 2
02Answer with retrieval, page context, and tool policy
The assistant combines the user's message with relevant knowledge, current page context, and enabled tools such as commerce lookup or live site lookup.
- Prefer exact source matches before general model knowledge.
- Route unclear or risky questions to fallback behavior.
- Show source-backed answers when evidence is available.
Step 3
03Escalate, measure, and improve the coverage loop
Human teams can take over live conversations, review unresolved questions, and turn gaps into new knowledge sources or better prompts.
- Use staff handoff for high-intent or complex conversations.
- Track questions, leads, contact history, and usage.
- Improve source coverage from real support demand.
Buyer intent
Why teams search for knowledge base chatbots
Teams usually reach this page when a generic chatbot is no longer enough. They need an assistant that can answer from controlled knowledge, cite what it used, and hand off to people when confidence, compliance, or revenue risk demands it.
- Replace ungrounded answers with retrieval-backed responses.
- Make product, policy, and support content usable inside chat.
- Keep operators in control of escalation and improvement loops.
Corthex approach
Knowledge coverage is the product, not a setup detail.
Corthex keeps source ingestion visible through status, metadata, chunk inspection, and URL sync so teams can improve the underlying answer base instead of tuning prompts blindly.
- Knowledge ingestion keeps the answer surface tied to current sources.
- Page context and live lookup reduce stale responses on public sites.
- Staff console and analytics close the gap between automation and support quality.
Corthex structure
Built for clear customer answers
Each Corthex page uses a direct answer, fact table, workflow, comparison framing, related questions, and structured data. That gives buyers, operators, and AI assistants clear passages to understand and reuse.
- Short answer block near the top of the page.
- Specific feature facts instead of vague slogans.
- Internal links that make the Corthex platform map easy to follow.
FAQ
Questions this page should answer clearly.
What makes Corthex useful for knowledge base chatbots?
Corthex combines retrieval-augmented generation, source citations, embeddable chat, staff handoff, analytics, and APIs so teams can deploy assistants without losing control of answer quality.
Can Corthex answer from existing knowledge sources?
Yes. Corthex can ingest documents, URLs, and pasted text, then retrieve relevant chunks when a visitor asks a question. Storefront and widget flows can also include page context.
Can a human take over when the AI should not answer?
Yes. Corthex includes staff handoff workflows so support teams can pause the bot, continue the conversation, and preserve the full context for follow-up.
Does Corthex support developer integrations?
Yes. Corthex exposes API keys, REST endpoints, streaming chat, embeddable widgets, webhook-related workflows, and connector surfaces for production integrations.