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Channels & integrations

Install through the WordPress integration

Use the Corthex WordPress installation path and avoid duplicating a manual snippet.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itSettings → Connections / WordPress plugin

Before you begin

Open workspace Settings and select Connections or Messaging as appropriate. Use an account authorised to connect the external business or store.

Example workspace · Demo data. Copy the snippet belonging to your agent. Replace example identifiers before use. Select the image to enlarge it.
Embed snippet for an example agent

Example workspace · Demo data. Copy the snippet belonging to your agent. Replace example identifiers before use. Select the image to enlarge it.

Step by step

  1. 1

    Prepare site access

    Use an authorised WordPress administrator and the supported Corthex plugin package/instructions linked from the integration.

  2. 2

    Configure the correct agent

    Enter the requested public agent configuration and save. Never add a private workspace API key to public page content.

  3. 3

    Publish and clear relevant cache

    Check the live website after plugin/theme caching has refreshed.

  4. 4

    Test the complete journey

    Open the messenger, ask a source-backed question and request staff. Confirm the right Inbox receives the chat.

Good to know

If you previously installed the script manually or through a tag manager, remove that duplicate path after confirming the plugin works.

Check the result

Verify the connection status, correct agent assignment and one complete test in the external channel. External permissions and delivery rules still apply.

Questions & troubleshooting

The editor shows it but the live site does not

Compare the published theme/template, caching and plugin activation on the actual site environment.

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