Ask about selected website text
Let a visitor attach a selected quote to a question through the minimized website chat.
Before you begin
Activate the agent and open its integration/embed controls. You need permission to add the snippet to your website or configure the relevant plugin.
Step by step
- 1
Review the independent setting
Ask about selected text is on by default for the hosted floating widget. Turn it off in Features and save when it is not appropriate for the website. This setting is separate from experimental shopping and photo generation.
- 2
Select ordinary website text
With the chat minimized, highlight the words you want to ask about. A compact Ask about composer shows the quote near the launcher. Selecting alone does not send the selection to the assistant or automatically focus the message field.
- 3
Write and send a question
Type your question and send. The existing chat opens and receives your question plus a quoted selection. A changed selection preserves your typed question; closing dismisses the same quote until the selection changes.
- 4
Check installation and accessibility
Test a narrow screen, keyboard interaction and the configured widget colors. The surface follows left/right placement and reduced-motion preferences. It is not shown over an open chat or in inline/custom-launcher embeds.
Good to know
Form fields, editable text, widget contents and explicitly private/ignored regions are excluded. Website text is reference material, not permission to follow instructions embedded in a quote.
The question uses the existing conversation and staff handoff behavior. It does not create a separate support request or promise a faster staff response.
Check the result
Publish the website change, open the public page, send a test question and verify the correct conversation appears in the correct Corthex workspace.
Questions & troubleshooting
Nothing appears after selecting text
Check that the hosted widget is updated, minimized and using its ordinary floating launcher, and that the agent setting is enabled. Editable/private content and inline/custom-launcher installations are intentionally excluded.
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