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Analytics & improvement

Understand model usage and credits

Compare selected-model usage with workspace billing and actual conversation size.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAgent → General → selected-model usage / Settings → Billing

Before you begin

Open Analytics or the relevant agent’s analytics/insights tab. Select a useful period and confirm which workspace or agent the report covers.

Example workspace · Demo data. These are illustrative demo values; compare the same scope and reporting period. Select the image to enlarge it.
Example analytics overview cards with usage and conversation counts

Example workspace · Demo data. These are illustrative demo values; compare the same scope and reporting period. Select the image to enlarge it.

Step by step

  1. 1

    Check the selected model

    Open the model selector and its adjacent usage information. No recorded usage can simply mean that model has not been used in the current billing period.

  2. 2

    Check the period

    Compare the same billing window and workspace in usage/billing. Switching models does not move historical usage to the new model.

  3. 3

    Compare workload

    Longer instructions, history, sources and generated output can change consumption even when the message count is similar.

  4. 4

    Investigate a change

    Review the actual model and tasks used, including AI workflow decisions where applicable. Use the live plan and usage controls for current limits.

Good to know

Model availability, pricing and credit rules can change. The live billing and model UI is authoritative for your workspace; screenshots are illustrative.

Check the result

Compare the same scope and period before drawing conclusions. Investigate real conversations and sources alongside aggregate metrics.

Questions & troubleshooting

Why is usage not equal to the number of chats?

Chats can contain different amounts of input/output and multiple model operations. They are different units.

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