Skip to content
Documents & news

Manage account email notifications

Choose which workspace updates Corthex sends to your verified account email.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itSettings → Email notifications

Before you begin

Open Workspace and choose Documents or News. Select the right organisation and document before making changes or deploying content.

Example workspace · Demo data. Enable browser alerts, choose an output and physically listen to the test. Select the image to enlarge it.
Notification setup dialog with speaker selection and test controls

Example workspace · Demo data. Enable browser alerts, choose an output and physically listen to the test. Select the image to enlarge it.

Step by step

  1. 1

    Enable email notifications

    Open Settings, scroll to Email notifications and turn on the master switch. Preferences apply only to your account in the active workspace; save them before leaving.

  2. 2

    Choose your updates

    Select staff requests, assignments, replies in your assigned conversations, confirmed appointments or leads. Administrators can also receive knowledge, integration and payment alerts.

  3. 3

    Send yourself a test

    Use Send me a test email. It goes only to your signed-in account address. Check your inbox and spam folder; provider acceptance does not guarantee inbox placement.

  4. 4

    Change or disable

    Turn off any category or the master switch and save. Preferences and workspace membership are checked again before each queued notification is sent.

Good to know

Emails come from Corthex <no-reply@corthex.app> in the language saved with your preferences. Use the link in each email to manage your choices.

Customer reply emails wait at least three minutes, are grouped per conversation and are suppressed after your alert acknowledgement or reassignment. No browser needs to remain open.

Messages contain a workspace name and link, not full conversations, customer contact data or appointment intake. Authentication/security messages and Stripe payment receipts remain separate.

Check the result

Review the saved content and its intended publication target. A saved document and customer-visible published news are different states.

Questions & troubleshooting

No email arrives

Check the master switch, category, account email, workspace and spam folder. Recent email notifications shows queued, cancelled, accepted or failed states. Handled staff requests and revoked memberships do not receive stale alerts.

Delivery unconfirmed

The service did not return a definite receipt. Corthex avoids blindly resending an email that may already have been accepted; an operator can check SMTP2GO by notification ID.

Was this article helpful?

Rate this guide on this device. Ratings are not sent to Corthex.