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Documents & news

Prepare and publish news for the messenger

Share approved updates in the widget’s News area.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itWorkspace → News / Appearance → Hub

Before you begin

Open Workspace and choose Documents or News. Select the right organisation and document before making changes or deploying content.

Example workspace · Demo data. Documents, News and workspace Analytics are distinct views. Select the image to enlarge it.
Workspace Documents navigation with an example source document

Example workspace · Demo data. Documents, News and workspace Analytics are distinct views. Select the image to enlarge it.

Step by step

  1. 1

    Prepare an update

    Write a clear title, the change, who it affects and any next step. Check links and the intended audience.

  2. 2

    Review the publication target

    Choose the supported agent/widget destination and publication/deployment controls. Confirm you are not publishing an internal draft.

  3. 3

    Enable the News area

    Check the agent’s Hub navigation so visitors can actually find the content.

  4. 4

    Verify publicly

    Open the deployed messenger as a visitor and inspect the article, links and mobile presentation. Recheck after updating or withdrawing content.

Concept diagram · A guide to the steps and their relationship; this is not a product screenshot.
Draft, review, choose a target, publish and verify

Concept diagram · A guide to the steps and their relationship; this is not a product screenshot.

Good to know

A saved draft and a published news item are different states. Keep historical announcements accurate about dates and availability.

Check the result

Review the saved content and its intended publication target. A saved document and customer-visible published news are different states.

Questions & troubleshooting

The News tab is empty

Check publication/deployment, target agent and the Hub visibility setting together.

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