Choose which tools an agent may use
Enable capabilities intentionally and keep operational automation separate from permission to use a tool.
Before you begin
Open AI agents and select the agent you want to edit. Check its name and workspace before saving: other agents have their own settings.
Step by step
- 1
Review the task
Decide which capabilities the assistant actually needs, such as site lookup, commerce or staff handoff.
- 2
Enable the necessary tools
Use the agent’s tool controls. If a capability needs a store or channel connection, complete that connection before testing.
- 3
Check restrictions
A workflow can narrow available tools for a case, but cannot grant tools that the agent or connection is not permitted to use.
- 4
Test an allowed and denied case
Verify the tool succeeds with valid context and that the assistant responds honestly when access, data or identity evidence is missing.
Good to know
Experimental commerce controls can affect real visitors. Use a safe test case and verify customer identity requirements before order-related actions.
Check the result
Save, start a fresh test conversation and compare the answer with your approved business facts. Settings do not rewrite messages already sent.
Questions & troubleshooting
The model mentions a capability but cannot execute it
Check saved tool permissions, the connection, agent assignment and any workflow restriction. A prompt alone does not enable tools.
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