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Account, team & billing

Change your personal dashboard preferences

Keep personal language and profile choices separate from customer-facing agent settings.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itStaff profile / Settings

Before you begin

Open workspace Settings or your personal profile, depending on the setting. Organisation membership and billing access depend on your role.

Example workspace · Demo data. Personal profile controls differ from agent branding and organisation billing. Select the image to enlarge it.
Staff profile settings showing display name, avatar and presence controls

Example workspace · Demo data. Personal profile controls differ from agent branding and organisation billing. Select the image to enlarge it.

Step by step

  1. 1

    Open your profile controls

    Use the staff menu for personal settings such as availability and notifications.

  2. 2

    Choose the dashboard language

    Use the supported language preference and inspect navigation labels after saving.

  3. 3

    Keep public settings separate

    To change the visitor’s widget language, display name or icon, open the agent’s Appearance controls instead.

  4. 4

    Check each device

    Browser permissions and speaker choices can be local even when profile preferences are saved to your account.

Good to know

Changing the dashboard language does not translate knowledge documents, workflow copy or existing messages.

Check the result

Confirm the saved change in the correct workspace. For payments or plan changes, review the actual confirmation and invoice in the billing portal.

Questions & troubleshooting

A colleague still sees another language

Personal preferences need not match between staff accounts.

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