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Inbox & live support

Send and review conversation attachments

Check files and delivery status separately from the text of a reply.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itInbox → composer → attachment control

Before you begin

Open Inbox and check that you are in the correct workspace. Select the conversation and review its latest customer message before taking an action.

Example workspace · Demo data. Resume returns the conversation to the AI; choose deliberately after finishing human support. Select the image to enlarge it.
A staff-controlled conversation with the Resume button and message composer

Example workspace · Demo data. Resume returns the conversation to the AI; choose deliberately after finishing human support. Select the image to enlarge it.

Step by step

  1. 1

    Choose a suitable file

    Use the attachment picker and follow its current file type and size feedback. Remove unrelated personal data before sending.

  2. 2

    Wait for upload

    Check the attachment preview and any error. A selected file is not necessarily uploaded or delivered.

  3. 3

    Review the full reply

    Confirm the file belongs to this visitor and explain what it contains. Check names and filenames before sending.

  4. 4

    Verify delivery in the channel

    Inspect the resulting timeline and channel feedback. Connected-channel media capabilities can differ from web chat.

Good to know

If an upload fails, do not assume the accompanying text failed too. Check the actual delivery state before retrying and creating duplicates.

Check the result

Check the conversation status and timeline after the action. When testing, use a separate visitor browser so you can see both sides.

Questions & troubleshooting

The file works on web chat but not an external channel

Check the channel’s supported media types, limits and provider response.

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