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AI agents & answers

Activate or deactivate an agent

Control whether an agent is available to public widget and developer chat requests.

CCorthex product guidesUpdated October 15, 20262 min read
Where to find itAI agents → agent → General

Before you begin

Open AI agents and select the agent you want to edit. Check its name and workspace before saving: other agents have their own settings.

Example workspace · Demo data. Start with the correct agent and review the save controls. Select the image to enlarge it.
Agent settings showing identity, prompt and conversation options

Example workspace · Demo data. Start with the correct agent and review the save controls. Select the image to enlarge it.

Step by step

  1. 1

    Choose the agent carefully

    Check its internal name, public brand and embed ID so you do not interrupt another website.

  2. 2

    Change the active state

    Use the agent’s activation control and save. Consider telling your team before deactivating an agent in use.

  3. 3

    Verify from the public page

    Reload the website in a separate browser context. An inactive agent should not accept normal public AI chat.

  4. 4

    Check connected entry points

    Test the installed widget and any developer/channel integration that uses this agent. Re-enable and retest when maintenance is complete.

Good to know

Deactivation is not the same as taking over one conversation. Use Inbox Takeover or Pause for a conversation-level intervention.

Check the result

Save, start a fresh test conversation and compare the answer with your approved business facts. Settings do not rewrite messages already sent.

Questions & troubleshooting

Only one chat needs a person

Keep the agent active and use the conversation’s staff controls instead of disabling the entire agent.

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